Job Title: Customer Service Consultant

Location: Wellington CBD

Pay Rate: $28 - $29 per hour

Employment Period: Mid-November to End of March 2025

Job Type: Temporary, Full-Time

About the Role:

We are seeking dedicated and experienced Customer Service Consultant's to join a dynamic contact centre team in Wellington CBD. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve customer enquiries promptly.
• Maintain high-quality call standards to ensure excellent customer satisfaction.
• Achieve and exceed key performance indicators (KPIs) set by the management.
• Document and update customer records accurately in the system.
• Collaborate with team members to improve overall service delivery.

Requirements:

• Previous experience in a customer service role, preferably in a contact centre environment.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet performance targets.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using computer systems and software applications.
• A positive attitude and a commitment to providing outstanding customer service.

Benefits:

• Competitive hourly rate of $28 - $29.
• Opportunity to work in a central Wellington location.