Your new company

You will be working for a company that specialises in providing utility technology products and services. The client is known for their commitment to quality and innovation, making them a trusted partner for local governments and utilities across New Zealand.

Your new role

We are seeking a dedicated professional to act as a liaison between developers and customers, ensuring the delivery of high-quality software that meets customer requirements efficiently. The role involves providing exceptional customer service by prioritising, diagnosing, troubleshooting, and solving support tickets. You will offer Level 1 and 2 technical support to clients, addressing queries and bugs, and driving the resolution of system problems. Adherence to Standard Operating Procedures (SOPs) and best practices is essential, as is performing thorough testing to identify and correct errors before software release.

What you'll need to succeed

• Certification and solid knowledge of SQL.
• 1–3 years of practical experience in application product support or application development.
• A Bachelor's Degree or Diploma in Computer Studies, or a related technical/business field.
• Proficiency with both iOS and Android operating systems.
• Comprehensive understanding of multiple systems and their functionalities to effectively troubleshoot and resolve application or infrastructure issues.
• Strong technical problem-solving skills and the ability to collaborate effectively with cross-functional teams.
• Naturally curious and creative, with a passion for innovation and a drive to find solutions to problems.
• Experience in product support, particularly with mobile devices and/or Software as a Service (SaaS)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.