Customer Care Manager

At IKEA, work is so much more than a job. Come join us!

Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

We’re excited to announce an opening for a Customer Care Manager to join our team at IKEA. If you’re passionate about Customer Service and thrive in a fast-paced environment, we want to hear from you!

To be considered for the Customer Care Manager role, experience in the following is essential:

Previous experience in customer service operations.
Strong analytical and numerical skills.
Ability to make quick decisions.
Proven track record in driving and measuring business performance.
Process driven and ability to work methodically.
Experience with omnichannel customer journeys.
Previous experience leading a team.
Skilled in coaching and developing people, securing succession, and building a high-performing team.
Business-oriented and results-driven with customer care at the heart of everything you do.
Alignment with IKEA values, with a passion for home furnishings and the ability to integrate equality, diversity, and inclusion practices within the workplace.
Click ‘Apply Now’ to learn more about the Customer Care Manager role.

What you'll need to succeed

This role is Permanent.
The work location for this role once the store is open will be IKEA Sylvia Park & occasionally our external warehouse in Māngere by Auckland airport. Until then, you will likely be based from a temporary office in Auckland.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on store trading hours. You also have the availability to work alternating weekend shifts.
The internal title for this role is Customer Care Manager.
The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email.
As part of the recruitment process, this role requires a pre-employment check for final candidates, including a Children's Worker Safety Check.
The expected start date for this role is 07/04/25.
Applications close 10/02/25.
Got questions? Drop us a line at IKEA@hays.net.nz we're all ears!

We need people like you

At IKEA, work is so much more than a job. Come join us! Click 'Apply Now' to learn more about this exciting opportunity, why we will love you, IKEA benefits and be a part of assembling IKEA's story in Aotearoa today!