Tō kamupene hou | Your new company

Our client specialises in delivering the full range of mortgage processing and administration services. For almost 20 years, they've provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing.

Tō tūranga hou | Your new role

This role will be responsible for leading, guiding and coaching a team with the purpose of delivering strong results and superior service to our external clients while working in collaboration with internal teams. The role operates in a fast-paced deadline driven environment and works with the intent of delivering service excellence. Key tasks:

• Lead and be a role model for a culture of high performance and commitment to the business; the team and the customer
• Day to day management of client expectations
• Oversee the team’s activities to ensure meeting customer’s expectation
• Ensure adherence to workflow management tools including planning; forecasting and managing variances
• Effectively recruit and develop a team to ensure retention of talent and to ensure succession
• Proactively manage employee performance against an agreed set of Key Performance Indicators (KPIs) and objectives
• Manage and motivate team to exceed established productivity targets
• Produce quarterly report for Service Delivery Leader
• Ensure team adherence to all risk and compliance obligations

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Sound knowledge in end-to-end mortgage processing
• Demonstrated experience in a fast-paced financial services environment
• Familiarity with land titles and mortgage aspects of property law
• People leadership (ie delegation and supervision of work; performance management; conflict resolution; on the job training)
• Excellent verbal and written communications
• Outstanding planning and organisational skills with attention to detail
• Highly developed stakeholder relationship skills
• Excellent IT competency, including the desire and ability to learn new systems as they are introduced
• Ability to receive and dissect reports (data) and develop process improvement

Me aha koe ināianei | What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.