Contact Service Representative
Contact Services
Your new company:
Join a dedicated team at a national organisation committed to providing essential support services to individuals affected by challenging circumstances. Our client's mission is to make a positive impact on the lives of those in need across the country.
Your new role:
Our client is seeking a permanent team member for the National Contact Service, working 40 hours per week on rostered shifts between 7am and 9pm, 7 days per week. This is a hybrid working position based in the National Office.
In this role, you will be responsible for:
- Answering calls from various stakeholders, including law enforcement, victims, and internal staff.
- Conducting initial screening, intake, triage, assessment, and allocation of support resources to ensure cases are managed effectively.
- Accurately entering records into databases and systems in a timely manner.
What you'll need to succeed
To excel in this role, you should have:
- Excellent phone manner and communication skills.
- Strong teamwork and exceptional people skills.
- Proficiency with databases, Excel, and Word.
- The ability to make decisions and prioritise tasks independently and accurately.
- Empathy and understanding of the impact of challenging circumstances on individuals.
What you'll get in return
- A supportive team culture with a focus on wellbeing.
- One gifted leave day per year.
- Opportunities for learning and development across the organisation.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Drew now on 04-886-3813. Alternatively, send your CV directly to drew.scott@hays.net.nz .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Summary
- Job Type
- Permanent
- Industry
- Healthcare & Medical
- Location
- Wellington
- Specialism
- Office Support
- Ref:
- 2920653
- Closing date
- 20 Mar 2025
Talk to a consultant
Talk to Drew Scott, the specialist consultant managing this position, located in Wellington
Level 9, 318 Lambton Quay
Telephone: 048863813
JOB_51337562920653