Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whanau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

We’re excited to announce multiple openings for dynamic Customer Team Leaders to join our Sales and Customer Experience teams at IKEA. If you’re passionate about home furnishings and thrive in a fast-paced retail environment, we want to hear from you!

To be considered for a Customer Team Leader role, experience in the following is essential:

• Experience in leading a customer service team comprising of 20-30 direct reports within a medium to large retail environment.
• Highly developed communication and organisational skills.
• Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
• Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
• You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.
• Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
• Alignment with IKEA values, with a passion for home furnishings and the ability to integrate equality, diversity, and inclusion practices within the workplace.
• Click ‘Apply Now’ to learn more about a Customer Team Leader at IKEA.

What you need to know

• The role is Permanent.
• The work location for this role once the store is open will be IKEA Sylvia Park. Until then, you will likely be based from a temporary office in Auckland.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on store trading hours. You also must have the availability to work alternating weekend shifts.
• The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email.
• As part of the recruitment process, this role requires a pre-employment check for final candidates.
• The expected start date for this role is 2nd June 2025.
• Applications close 1st April 2025.
• IKEA Sylvia Park is a non-smoking workplace.
• Car parking will not be provided and therefore IKEA encourages all co-workers to utilise public transportation wherever possible.
• Got questions? Drop us a line at IKEA@hays.net.nz we're all ears!

We need people like you

At IKEA, work is so much more than a job. Come join us! Click 'Apply Now' to learn more about this exciting opportunity, why we will love you, IKEA benefits and be a part of assembling IKEA's story in Aotearoa today!