Tō kamupene hou | Your new company

This company is a leading provider of comprehensive cleaning and property maintenance services. They are committed to delivering exceptional service and building strong relationships with clients, franchisees, and their staff.

Tō tūranga hou | Your new role

The Operations Customer Relationship Support role is essential for providing operational support across the South Island, maintaining high standards of service delivery and compliance. This role also enhances customer relationships and manages feedback processes, ensuring operational efficiency, franchisee compliance, and improved client satisfaction. Flexibility to work outside the standard 8-5 and weekend/overnight stays are required.

Operations Support:

• Train and induct personnel, including franchisees and their staff, on policies, procedures, cleaning methodology, and Health and Safety standards.
• Ensure all training documentation is completed and recorded.
• Attend practical training sessions, including Health & Safety.
• Ensure sites meet Quality Assurance requirements for record keeping, standards, and Health & Safety.
• Manage complaints and work with staff and franchisees to resolve them within the stated timeframe.
• Support the Operations Manager with task coordination and reporting.
• Maintain asset registers and ensure operational equipment is compliant and serviced.
• Coordinate and execute new site setups, ensuring operational readiness.
• Build strong working relationships with franchisees to encourage engagement and performance improvement.

Customer Relationship & QA:

• Communicate regularly with clients through telephone and personal visits.
• Conduct Inspection Audits and ensure non-compliant sites are rectified.
• Maintain and register Paramount property
• Ensure site-specific security procedures are conveyed and followed.
• Assist the Customer Services Centre team in maintaining the customer database.

Ngā uara me ngā pūkenga e angitu ai koe | What you'll need to succeed

• Experience in operations support and customer relationship management - this is essential
• Proficient in using Word, Excel, Green Tree Web Portal, and Totallane.
• Strong supervisory and negotiation skills
• Excellent communication and relationship-building skills, the ability to develop and maintain relationships with clients and staff
• Flexibility around working hours
• Eager to travel for the role, it is approx 80% travel; visiting franchises and clients
  
  

Ngā hua ka whiwhi i a koe | What you'll get in return

• Flexible work-life balance
• Company car, fuel covered
• Ability to WFH
• Travel and see the beautiful South Island!
  
  

Me aha koe ināianei | What you need to do now